Under the terms of the Consumer Rights Act 2015, you have the right to cancel within 14 calendar days starting on the date you agree/sign the contract, during which time you may cancel the contract without paying a penalty. This is known as the ‘cooling off period’. The law that governs the length of ‘the cooling off’ period is the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
If you cancel the contract we will reimburse to you all payments received from you, including where applicable, any deposit paid to us. However, an exemption applies if you have specifically requested us to carry out urgent repairs or maintenance. This exemption does not apply to other goods or other services provided at the same time, which themselves retain a cancellation right.
If you would like to cancel the contract you may fill in this form and return it to Gifford Energy or by email to firstname.lastname@example.org